Member FAQs

Your questions, answered.

Keyo allows anyone to prove who they are and access what is theirs with a wave of their hand. Our mission is to give you the power to open doors, pay at stores, redeem tickets, and more without phones, cards, or keys. Here are some answers to frequently asked questions to help you learn more about exactly how it works. Learn more at Keyo.com.

What is Keyo?

Keyo is an identity company working with partners all over the world to make it possible for anyone to make a payment, open a door, clock into work, redeem a ticket, and more – all without phones, cards, fobs, or keys.

How does Keyo work?

Our hands have millions of data points on both the outside and the inside. Your palm prints, finger prints, and even the vein patterns on the inside of your palm are all unique to you. Keyo devices have special cameras that analyze these unique points to quickly and safely identify you.

Why does Keyo use your hand instead of your face?

Our hands are a better and safer identifier than our faces. Our faces are hard to hide in public – whether we’re online or offline – and they’re very inconsistent. We wear makeup, sunglasses or masks, and we get wrinkles, freckles, and tans.  On the other hand (pun intended), our palms have millions of unique data points that stay remarkably consistent over time. And because some of those unique data points –  like vein patterns – are internal to the body, they are nearly impossible to copy without your consent.

How do you protect my data?

The Keyo system uses military-grade end-to-end encryption. Your encrypted data is used only for identification and is never, ever sold to third parties. We support all major privacy and security frameworks, such as GDPR, BIPA, CCPA, and SOC2.

What if I cut my hand? Can I still use Keyo?

Small abrasions or cuts won’t prevent you from being identified successfully. The Keyo devices can still accurately and quickly match a palm with a superficial injury, such as a cut or scrape.

What if someone takes a photo of my hand or 3D prints a model of my hand?

Our system has built-in liveness detection, designed to check for things like body heat and movement, so the system is not tricked by photos or other copies.

Does Keyo put a microchip in my hand?

No microchips here! Keyo works by using cameras to identify you based on the unique data points on your hand. Similar to the way phones use cameras for facial recognition so you can unlock your phone with a glance.

Does Keyo sell my data to third parties?

Keyo will never sell your information to third parties.